We ship boxes on 15th of each month, if you subscribe before that date, we will ship your box in the same month, else, we will ship your box on 15th of next month.
Yes, you can cancel your subscription plan at anytime, just go to My account->My subscription->Cancel.
We are sorry about the rare situation, all our boxes are traceable, if the boxes is confirmed lost, we will resend the box to you or just refund you for the box which is lost. Just email email@example.com to tell us your choice.
We usually ship your boxes via ePacket or registered airmail, The delivery time varies country to country. The estimated delivery time is as below:
United States, United Kingdom, Australia, EU : 7-10 business days
Mexico: 20 business days
Vietnam: 5-7 business days
Russia, Ukraine and Saudi Arabia: 7-15 business days
All other countries: 7-10 business days(ePacket), 10-30 business days(airmail)
For more information, read our shipping policy.
We ship an extra item for our premium plan subscribers in the month of their birth as a birthday gift, the item maybe an extra piece of fashion jewelry, or a watch, or clothing accessories, etc.
Please note that you may receive your birthday gift after your birthday.
Yes, you can change your shipping address before we ship your box, usually before 15th of each month, just go to My account->Subscriptions->Change address.
Still have a problem? Do not hesitate to contact us